Shipping policy

Botanicaz Return Policy (30 Days)

At Botanicaz, we take pride in providing healthy, high-quality plants and products. If you are not fully satisfied with your purchase, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery or purchase to request a return or exchange.

Eligibility for Returns

To qualify for a return:

The item must be in original condition meaning it must be returned safely.
Proof of purchase (receipt or order confirmation) is required.

Live Plant Guarantee

Due to the perishable nature of plants:

If your plant arrives damaged, unhealthy, or dead, you must notify us within 72 hours of delivery.
Please provide clear photos of the plant and packaging for review.
Approved claims may receive a replacement, store credit, or refund at Botanicaz’s discretion.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Custom or special orders
Plants reported after the 72-hour window (unless covered under a separate warranty or agreement)

Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error.